FAQ

What can I expect from you as my coach?

1. A committed advocate to support you in bringing out the best, the deepest, and the truest you;
2. A safe environment providing encouragement and support in which you can relax and explore;
3. Encouragement and guidance to help you expand your view of what's possible and  discover new insights;
4. Honest feedback with a no-bullshit rule; and
5. My commitment to being all-in for making creative and cost-effective (or free) resources available to you on an on-going basis.

What if I sign up for this and decide it is not right for me? Do you have a money-back guarantee?

Yes, I'm so confident that you'll love being a member of The Solopreneur Collaborative that I offer what I call my "Participate and Get Your Money Back" guarantee if you enroll using the pay-in-full option. If within your first month of membership you actively engage and participate fully in the process, you can simply let me know that the program isn't working for you via email to sydney@sydneytylerthomas.com and I will completely refund your money. Unlike most coaching programs where you show up for a one-on-one or group coaching session on a specified schedule, The Solopreneur Collaborative is based on your specific needs - when you need them. It's up to you to decide how much, or how little, you want to engage. That said, the money-back guarantee only applies if you engaged with the program during that 30-day window.  In other words, if you enroll and don't utilize the opportunity for unlimited email coaching, don't do the follow-up work, etc., then you won't be eligible for a refund.

If you enroll under the monthly payment plan, you can cancel your membership at any time by sending an email to me at sydney@sydneytylerthomas.com and your membership will be cancelled, effective at the end of the current billing cycle. Please allow a few days for your cancellation request to be processed by the payment processor you use. There will be no pro-rated refunds if you cancel in the middle of a billing cycle. 

Why should I choose you as my coach?

While I have multiple coaching certifications and years of both formal and informal coaching experience, I'm most excited to share my 30+ years of corporate, consulting, and not-for-profit experience in the areas of strategic planning, operations, project management, process improvement, and my focus on creative and cost-effective problem-solving. I love helping solopreneurs identify and slay the limiting beliefs that may be keeping them stuck, encouraging them to align their business goals with their personal goals and values, and empowering them to imagine and manifest opportunities they didn't think were possible. At the same time, I also love using my business skills to help them think outside the box and come up with different ways to accomplish their business goals by working in the flow rather than against it. This means finding free or low-cost tools to create processes and systems that allow my clients to be more productive and efficient, uncovering and leveraging unexpected opportunities to access resources and make connections to organically grow their businesses and helping them create HEART SMART goals,  an actionable plan to meet and exceed them, and an accountability framework to keep them focused and on track..

Do I really get UNLIMITED support?

Yes. As my client, you really can send me a message through your private client portal whenever you have a question, want to run an idea or a document by me, want to celebrate a success (big or small!), or just need a safe place to vent, you've got that and more through your private client portal. I respond to client messages as quickly as possible, depending on the volume of emails I have in the queue at that particular time or the complexity of your issues which may require that I spend more time on them. My goal is to respond to all client emails well within 24 hours, with the exception of weekends and holidays. I reserve evenings and weekends for rest and relaxation and strongly encourage you to do the same. 

When you sign up, you'll get access to a private, secure, client portal that only you and I have access to. Unlike Outlook or Gmail and other email services, the client portal I use not only stores all of our email communications, but it will also send us notifications to our regular email accounts to let us know that we have a new email in our client log. No more missing an email because a whole lot more came in and ours got pushed down to the bottom of the page or to the next one. No more searching for that one email that had important information that you needed to find. In addition, any exercises, documents, and/or links to other resources will be stored in your portal. The great news is that all of our work will be conveniently stored in one location for easy access and retrieval as needed. You'll have access to this repository of all of our work for as long as you're a member of The Solopreneur Collaborative.

PAYING FOR THE COACHING SERVICES 

What are the various methods of payment I can use to pay for my coaching services?

You can enroll with either the pay-in-full or monthly payment option by credit/debit card (via Stripe) or PayPal.

If you choose to use the monthly pay

When you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.